POST SALES (APP FOR CUSTOMERS & EMPLOYEE PORTAL)
About Customer App
The Customer App is an all-in-one digital companion for customers from booking to handover.
It speeds up collections, document handling, and customer communication with 100+ features.
Customers receive regular construction progress reports, appointment scheduling, and real-time notifications.
The app enhances engagement and reduces manpower by allowing self-service for thousands of users.
It also contributes to lead generation, delivering 10+ leads monthly with a 1–2 lead closure rate.
Features
- Document generation management.
- Centralized data base(calls , messages ,inbox , notifications) , in the single page can see 3-4
years customers communication. - Revenue generated features referrals , interests calculations , apply loan.
- Automated payment reminders and demand with due and without due , with and without interest.
- Salesforce and other presales integrations.
- Talley and sap integration.
- Whats app and digital signature integration.
- My gate , apna complex integration.
Financials
- Easily generate and send demand notes, receipts, and late payment letters to thousands of
customers in no time—quick and efficient. - Customer can check the complete financial data in single page I.e Milestone wise payment
details, Total paid amount, Pending Amount, Demand notes and Receipt. - Achieve 70–80% collections in 2–3 weeks with app-based reminders and interest letters. From 2 days prior customer receive the due date notifications.
- Eliminating manual CRM calls, reducing Customer frustration, and it help the builder to cutting their debt reliance for better financial planning.
- Interest automatically calculate based on due days , due amount , per day interest.
- We can collect around 20 to 30 lacs interest if we have around 200 flats.
- Also has the consolidated receipt as well it clears all the Doubts related to financial information.
MPR (Monthly Progress Report)
- This module introducing means it is one of the big milestone to the companies towards
customer satisfactions and internal sales increase. - Customers will receive a notification every month start, to inform customers about how much/what progress the project has made in that respective month.
- MPR contains the Photos, image of the work in progress project , videos.
- Candidate can see the progress of his flat and site in single click and not needed to worry about what’s happening in and around the project.
- This transparency clearing the customers query make them happy and clearing the abstrcels of payments hence collections getting fast.
- Getting leads from relatives and friends as well.
- US, UK ,Canada…etc foreign and Indian customers are very happy they are getting know about there home status in single click.
- We have report of MPR view count.
Documents Hub
- Documents Hub: Simplify and Organize, avoid the physical file maintanence and search the
document headache. - Generate multiple documents in Minutes like sale deeds, agreement letters which takes
hours. - Generate and store all essential financial and flat documents (Cost breakup letters, allotment
letters, KYC documents, handing oved document ,NOC letters…etc) in one organized, easily accessible place for employees and customers. - Can upload the signed document like agreement and cost breakup letter.
- All are in single place tied with flat number , customer and employee access in single seconds.
- Here customer and employee can see complete flat related info like SBUA, carpet area, basic flat cost , amenities cost, aggreemnt cost …etc
- Can see customer info, is his details anything wrong he can raise the request for corrections so avoid the corrections in important documents.
Project to Project
- Customers will receive project related updates and a notification when sent.
- Can check and reread the notification anytime.
- Notification like regarding Tile sections, registration process starts info, modifications
status, next demand intimations, Construction related info. etc. Management will get know the reach count and view count. - We avoid the calls and messages to hundred of customers individually save employee time a lot. Can send notifications 1000’s of customers at a time.
- Notifications are free of cost instead of SMS and WhatsApp cost.
References
- This one of the income generation to the company. Now customer can refer to family
members and friends easily. - If we have around 4,000 customers getting 8-10 lead monthly out if that 2 -3 are closing.
- It is more lesser cost then other lead generation source(advertisements) , due to the
internal leads sales can made easy. - Here referrer(customer) will get the lead updates(notifications) at the time of backendteam updates on it, so customer feeling happy and giving more leads.
- Once customer submit the lead detail it is linking to sales team as lead.
- Giving the customer wise lead report , referral bonus paid amount and pending amount reports cumulative and individually.
- CP bonus amount can initiate for the payment software and tracking made easy same we can display status in the app as well.
- Customers can share our company updates , insight and other posts , document to friends or family members from the app directly.
Book an Appointment
- Customers with such issues can Relax because the App has Book you appointment feature.
- Customer can book the CRM appointment from the app at the customer convenient time for
slot. - And based on the appointment type our CRM will prepare the required documents meanwhile, he/she can meet and close the work within short time without waiting and Spending long waiting hours.
- We can avoid the pressure to CRM by attending more number of customers at a time , instead of server it will add on the pressure.
- CMR can create the slots as per the work schedules.
- We can avoid the calls , daily visits and customer disappointments, we can restrict the visits
can make a conditions like monthly once or quarterly once. - With this feature the efficient time will can be allocated to the customer to solve the quires.
- CRM can note the MOM so that it will useful in next meetings and work plan.
- Once slots enabled the CRM customers will receive the Notifications regarding this.
Ticketing
- This module introducing means it is one of the big milestone to the companies toward customer
satisfactions and internal sales increase. - If customers have any issues/concerns simply the can raise a ticket to CRM finance and Technical ,
by using this we can avoid the lot of calls and escalations. - Based on ticket type ETA will be set if the CRM not closed it will escalate up to management level by level.
- In real time most of the mails crm and management are missing and taking more time to reply due to lack of information and reminders. due to this customer is prostrated.
- We have transparency and daily reminders on tickets , crm also can see all the customers concerns in single page.
- CRM trying to close the tickets within ETA so customer satisfaction got increased due to this sales
and leads count got increased , management also getting serious issues and escalations. - Customer can give the rating to CRM services.
Inbox & FAQ
- Saving Countless hours and calls.
- Saving lot of time with FAQs, ticketing, reminders, and appointment booking—all handled
through the customer app. - Centralized Customer Communication.
- Get instant access to around three years of customer communication history – from booking to handover – all in one place. No more digging through emails, messages, or WhatsApp!
- Filter recent calls and add them to the FAQ module to reduce redundant CRM calls, streamlining the process and increasing efficiency.
- Inbox will segregate the customer communication , in the regular mailing system it contains junk, office and bankers, promotional mails it leads to miss important updates from customer.
- Upload the excel for bulk emails/messages.
- Mark important messages as unread, and they’ll appear on the dashboard, ensuring critical replies and communications aren’t missed across multiple projects.
- Our app also features a direct calling option, allowing employees to call customers seamlessly from within the app.
- Call recordings are stored in-app, customer-wise, for easy validation and quality assurance.
